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Nathan Miles
Service Support Assurance Lead at Sainsbury's Digital, Tech and Data
Nathan Miles is a person-focused leader with a passion for enabling individuals to reach their full potential and excel in their roles.
With over 7 years of diverse experience at Sainsbury's Tech, Nathan has honed his skills in ITSM, Incident Co-ordination, Service Delivery, Change Management, Compliance Standards, and Employee Relations.
He is known for his servant leadership style, focusing on coaching, mentoring, and supporting his team to be the best version of themselves.
Nathan has played a vital role in driving organizational change during the global pandemic, adapting to new ways of working while upholding service excellence.
His educational background includes a Master of Science in Sociological Research from The University of Manchester and a Bachelor of Science in Sociology from the University of Chester.
Currently serving as the Service Support Assurance Lead at Sainsbury's Digital, Tech and Data, Nathan leads a team of Analysts in providing top-notch tech support to over 5000 internal colleagues.
