Claire Corfield-Jones

Claire Corfield-Jones is a seasoned IT Service Manager with a proven track record of delivering top-notch application support and service desk services within the ever-evolving government landscape.

She excels as a motivating leader who strongly believes in the power of mentoring, developing, and coaching individuals to meet personal and organizational objectives, while keeping a sharp focus on customer needs and maintaining exceptional relationships with suppliers and stakeholders.

Adaptable and composed under pressure, Claire brings significant experience in managing complex organizational and IT business changes, with a history of outstanding achievements in service management over 15 years.

Some of her notable accomplishments include implementing critical ITIL processes, overseeing transitions between prime suppliers, expanding support services to accommodate thousands of users and organizations, restructuring service architecture, and enhancing the efficiency and scope of service desks through outsourcing and insourcing strategies.

Educationally, Claire studied Fashion Design at East Warwickshire College of Further Education and obtained 'O' Levels with impressive grades at Rugby High School for Girls.

Throughout her career, she has held various key roles in reputable organizations such as Sainsbury's where she served as a Service Reporting Manager and EMS Environment Portfolio Lead, and at Skills Funding Agency where she was involved in Supplier Management, Business Portfolio Management, and IT Service Management.

Moreover, her professional journey includes roles in Contract Management, Training and Administration, as well as Craft and Design Training in different esteemed institutions.