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Lindsay Boreham
Head of Customer & Employee Experience (Major Change Projects) at NSW Department of Planning Industry & Environment
Professional Background
Lindsay Boreham is a highly accomplished professional known for her unique ability to connect diverse groups of people, fostering collaboration and innovation across various industries. Leveraging her extensive experience in managing multi-site operations and leading teams through significant change initiatives, Lindsay has dedicated her career to enhancing organizational effectiveness and driving sustainable results. Her background is a rich tapestry woven from a blend of hard work, strategic thinking, and a commitment to delivering value. Lindsay is particularly skilled in facilitating dialogue between stakeholders at all levels, from blue-collar staff to C-suite executives, ensuring that both narratives and numerical data contribute constructively to the business cycle.
Currently, Lindsay serves as the Head of Customer & Employee Experience at the NSW Department of Planning, Industry and Environment, where she spearheads major change projects that enhance customer satisfaction and employee engagement. In this strategic role, she is responsible for shaping and executing initiatives that not only meet but exceed stakeholder expectations, ensuring that projects are aligned with the department's overarching goals.
Prior to her current position, Lindsay garnered invaluable experience in various roles with the Department of Primary Industries - NSW. As the Lead Change & Customer Experience Manager for Major Projects, she successfully developed and implemented comprehensive strategies designed to improve service delivery and operational performance. Additionally, her tenure as the Strategic Planning and Performance Manager allowed her to hone her skills in organizational development and planning, emphasizing the importance of aligning business processes with strategic objectives.
Lindsay's earlier career includes several senior management positions at TransGrid, where she held roles such as Corporate Business Manager and OD & Change Manager. Her leadership in these positions was pivotal in orchestrating transformative initiatives that enhanced operational governance and business planning processes. Her systematic approach to change management, aided by her Lean Six Sigma training, has consistently led to improvements in efficiency and effectiveness across the board.
Education and Achievements
Lindsay Boreham's academic credentials are extensive and reflect her commitment to lifelong learning and professional development. She holds a Master of Business Administration (MBA) in International Business from Griffith University, where she graduated with high distinction. This rigorous academic program provided her with a solid foundation in international business practices and strategic negotiation skills applicable in global markets. Further enhancing her expertise in business dynamics, Lindsay completed an MBA Program focused on Strategic Negotiation and Business in Asia at the Asian School for Advanced Intensive Management, equipping her with a nuanced understanding of the business landscape in Asian markets.
Additionally, Lindsay earned her Lean Six Sigma Green Belt certification from the University of Technology, Sydney, further solidifying her skills in process improvement and operational excellence. With a focus on optimizing workflows and enhancing quality management practices, her training in Lean Six Sigma is instrumental in her approach to business process improvement and organizational change. Alongside her formal education, Lindsay is adept at small and large group facilitation, bringing people together to drive meaningful conversations that result in actionable insights and innovations.
Achievements
Throughout her professional journey, Lindsay has successfully led numerous initiatives that have garnered recognition for their impact within her organizations and the communities they serve. Her work in stakeholder engagement has been particularly notable, as she has consistently leveraged her interpersonal skills to bridge the gap between operational concerns and executive expectations, ensuring a harmonious alignment that drives results.
In various leadership capacities, Lindsay has been recognized for her ability to navigate complex change management processes, creating frameworks that influence positive outcomes for organizations and their employees. This has not only improved operational efficiencies but has also enriched workplace culture and employee satisfaction.
Lindsay’s passion for innovation goes beyond mere operational improvements; she is dedicated to fostering relationships that generate sustainable business values. Whether developing new frameworks for collaboration or employing agile methodologies to accelerate product development, she has demonstrated an exceptional ability to transform ideas into tangible solutions. Lindsay’s approach balances creativity with analytical acumen, ensuring that every initiative contributes positively to both the organization and its stakeholders.
Conclusion
In summary, Lindsay Boreham is a seasoned professional committed to enhancing organizational performance through effective change management and stakeholder collaboration. With a strong educational background and diverse experience across multiple sectors, she has successfully led initiatives that drive business transformation and foster innovation. Lindsay is not just a leader; she is a connector of people and ideas, passionate about creating environments where collaboration thrives, and sustainable results are achieved. Her career is a testament to her belief in the power of smart business that engages through relationships, and she continues to inspire those around her to embrace new possibilities for growth and success.
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