Jules Duarte is a seasoned Director with a wealth of experience in customer experience, particularly in e-commerce and the hospitality industry. With a robust background in leadership, data analytics, process analysis, and customer satisfaction, Jules has a proven track record in performance management for large teams, specializing in customer support excellence and cost-effective workforce management. Jules Duarte's educational background includes studying at Colegio Sistema and pursuing Global Tourism & Hospitality Management at Capilano University.