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Stefanie Baszulewski
CX Manager Europe @ Lemonade HQ EU
Stefanie Baszulewski is a skilled leader with a wealth of experience in the insurtech, insurance, tech, startup, e-commerce, and online travel industries. With a focus on customer experience and satisfaction, Stefanie has excelled in roles at companies like Lemonade, Booking.com, and Facebook. She has expertise in lean and NLP coaching models, SMART goal setting, call and sales coaching based on Sandler Technique, social media and online marketing, sales, presentation, business development, consulting, coaching, mentoring, administration, and outsourcing services.
Stefanie's education includes an Associate of Applied Science in Personal Coaching/Psychological Consulting from the Distance Learning Institute at Beuth University of Applied Sciences in Berlin. Her professional experience includes roles such as CX Manager Europe at Lemonade, Partner Operations Team Manager at Booking.com, Customer Operations Team Leader at Booking.com, and Client Partner at Facebook. She has also held roles at companies like Wacom Technology, Oracle, and GFT Solutions GmbH.