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Isabella Gomez Hardy
Head of Customer experience Operations Latam at DiDi | Ex Linio ( ecommerce latam) | Ex P&G (CCPG)
Isabella Hardy is a business director with over four years of experience in ecommerce and over five years of progressive development in a leading consumer goods corporation. She holds a Bachelor of Engineering degree in Production Engineering from Universidad Simon Bolivar and a Master's degree in Business with a Project Management specialization from Esden Business School.
Her professional experience includes Head of Customer Experience Mexico at DiDi, Interim Product Team Director - Seller Center & Ops at Linio Group, Operations, Cx & Sx Regional Director at Linio Group, BU Director LATAM Sports & Kids and Baby at Rocket Internet SE- Linio, National Key Account Manager, Special Assignment, Commercial Operations Senior Manager, and Regional Sales Manager at Procter & Gamble, as well as Masterthesis Logistics at Tetra Pak Sweden and Intern at Galletas Puig.
Isabella has developed strong leadership, teamwork, and management skills through various professional and academic experiences. She is an effective communicator and problem-solver who thrives in fast-paced environments. Additionally, she has foreign language proficiency in Spanish and English.
Her specialties include customer and vendor experience, project management, business planning, logistics, and strategy. With a goal of repeatedly delivering outstanding results, Isabella aims to develop herself to keep top management positions of cross-functional teams.