John Moriarty

John Moriarty is the Customer Success Director at Genesys, where he leverages nearly two decades of experience in customer experience (CX) and client strategy. He has a strong background in helping major retailers and technology companies achieve their CX goals through omni-channel interactions and integrated marketing solutions.

Professional Background

• Current Role: Customer Success Director at Genesys.
• Previous Positions:
  • Senior Customer Success Manager at Genesys
  • Account Director at SoundBite Communications (SmartReply, Inc.)
  • Project Leader at Valassis
  • Senior Account Manager at Mueller International

Skills and Expertise

Moriarty is recognized for his ability to manage client accounts effectively, lead project teams, and ensure successful campaign execution. His skills include:

• Strong cross-departmental communication
• Technical and creative collaboration
• Client strategy development

Education

He is an alumnus of UCLA, which adds to his credentials in the field.

Moriarty is based in Orange County, California, and is known for his significant contributions to customer success and client strategy within the technology sector.12