Richard Hodges

Richard Hodges is a renowned leader, manager, consultant, and entrepreneur with a strong background in the Information and Communications Technology industry.

With a proven track record, Richard has excelled in collaborating with diverse teams and industries to drive successful outcomes across multiple teams and geographies.

His expertise spans both the public and private sectors, where he has held various technology executive roles, focusing on technology partnerships and adoption.

As a seasoned consultant, Richard has effectively managed client engagements for large-scale technology projects, customer experience systems, corporate development, and provided interim executive management.

Richard is a Co-founder of a successfully sold company and has led a thriving consulting practice.

In terms of education, Richard pursued a BA at Middlebury College and an MBA at the Monterey Institute of International Studies, Fisher Graduate School of International Business.

His career journey includes significant roles such as Vice President of Customer Success, VP - PureCloud Customer Success, APAC Regional Lead - Cloud Customer Success, Senior Director of Global Customer Success Operations, Director of Cloud Customer Success Strategy and Operations, Cloud Customer Journey Leader at Genesys.

Additionally, Richard held pivotal positions such as Global Head of CX Technology Systems and Head of IT at Airbnb, Inc., and roles at GreenIT as Owner and Principal, and at OptiMisers as Co-Founder and Chief Operating Officer.