Jamie Kulig

Jamie Kulig is a highly effective and tech-savvy problem solver with over 12 years of experience in project management, people management, process improvement design, and tool enhancement. With a background in Biology and English Literature, Jamie holds certifications as a PMP Certified Project Manager, ITIL Foundations Certified professional, and Certified ServiceNow System Administrator. Notable areas of expertise include hands-on leadership, decision-making, ITIL Incident/Change/Problem Management, resource utilization, application design, executive dashboards, ITIL process development, infrastructure and tools, problem resolution, relationship building, high-level presentations, professional services, business operations strategy, API design, data migration, trend analysis, and proficiency in Microsoft Office, Project, PowerPoint, Excel, Visio, Tableau, and Salesforce administration. Jamie has held key roles such as Director of Product Management, ITSM at ServiceNow, Senior Product Manager at various IT-focused projects at ServiceNow, ServiceNow Project Manager and Process Engineer at ShoreTel, Manager at ShoreTel and M5 Networks, Inc., and other management positions in billing, collections, and data migration projects.