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David Thigpen
ITSM Product Management, ITSM Process Consultant at ServiceNow
David Thigpen is a seasoned business and information technology change agent with over twenty years of experience.
He holds an MBA in Management Information Systems from Bellevue University and a BSE in Industrial & Systems Engineering from the University of Alabama in Huntsville.
David has also completed an Executive Education Program in Product Management at the University of California, Berkeley, Haas School of Business.
His expertise includes process improvement, project management, strategic planning, process reengineering, and cost analysis.
David Thigpen is currently the Principal Product Manager - ITSM at ServiceNow and has held various roles in reputable organizations such as Idaho Power, Verio/TABNet, QuickQuote, Protective Life, and Andersen Consulting - Accenture.
