Michael Barker

Michael Barker has over two decades of experience in service management operations and projects. He began his career on a service desk and progressed into various process management roles, eventually transitioning into client-facing positions supporting critical systems and business operations. His recent focus has been on providing consulting services to industries such as banking, education, and government organizations, leveraging the ServiceNow platform to drive digital service delivery and facilitate process and cultural transformations. Michael is certified in ITIL with qualifications including ITIL v2 Managers, ITIL v3 Expert, and ITIL4 Managing Professional. He specializes in managing software development projects, leading transition initiatives, driving continuous improvement, enhancing customer engagement, establishing metrics and reporting frameworks, and implementing SLAs. His expertise also extends to organizational change management.