Doug Valente

Doug Valente is an experienced Customer Success executive currently serving as the Vice President of Customer Success at Glassbox, a position he has held since June 2022.1 With over 15 years of experience in shaping and leading customer success strategies, Valente is known for his results-driven approach and innovative leadership style.1

Professional Background

Current Role: As the Vice President of Customer Success at Glassbox, Valente is responsible for overseeing customer success initiatives on a global scale. He is based in the Greater Seattle Area.1

Previous Positions: Valente's career history includes several leadership roles in customer success and operations:

• Vice President of Customer Success at Accredible (June 2021 - November 2021)
• Vice President Customer Success at Tideworks Technology (February 2019 - February 2021)
• Co-founder, Chief Customer Officer and COO at EvengX (November 2014 - January 2019)
• Senior Director of Client Success at Dreambox (July 2012 - December 2014)
• Director of Customer Operations and Support at Valve Corporation (June 2004 - January 2012)1

Entrepreneurial Ventures

Alongside his corporate roles, Valente has demonstrated entrepreneurial spirit:

• CEO, Founder, and Chief Customer Officer of Valente Family Coffee (July 2015 - Present)
• CEO, Founder and VP of Customer Success at Sprocket Ventures (May 2003 - Present)1

Skills and Expertise

Valente's profile highlights his expertise in:

• Customer success strategies
• Business process improvements
• Operations management
• Start-up consulting
• Social media marketing

He has also shown interest in advanced technologies, having completed a course in "Advanced AI: Transformers for NLP using Large Language Models" from LinkedIn.1

Personal Notes

Doug Valente appears to be active on LinkedIn, sharing personal anecdotes and professional insights. He recently celebrated a birthday and has mentioned having inside jokes with his wife, indicating a balance between his professional and personal life.23