Dennis Esguerra

Dennis Esguerra is a highly experienced and skilled leader of customer success with over 25 years of experience in both B2B and B2C startup and publicly traded SaaS companies. His problem-solving skills focus on strategic planning and execution, as well as scaling high performing teams, increasing customer retention, expanding existing business through up-sell and cross-sell opportunities, and ensuring a customer NPS rating that is highly respected in the software industry. Dennis has contributed to successful company exits for OmniUpdate, CrownPeak, and Xactly Corporation. He developed and operationalized strategic initiatives that improved project delivery cycles from 7 to 3 months, increased services revenue by 50%, and focused on continuous improvement resulting in an increase of customer retention from 87% to 95% at Crownpeak. At Xactly Corporation and Intuit, he scaled technical support teams from 1-30 employees, led a global customer care team of 200 employees in support of 12M active monthly users, and accelerated revenue recognition by 30%. Dennis designed and monetized enhanced offerings for customer support resulting in a 73% support revenue margin and was a key contributor to doubling annual revenue from $5M-$10.2M in two years, with 32% attributed to new support and managed services offerings. He studied six sigma green belt at Villanova University, BS in computer science at Park University, and MBA in Business Administration at University of Phoenix. Currently, He is the Vice President of Customer Success at Convoso.