Minna Tourunen

Minna Tourunen is a customer experience enthusiast with over 10 years of experience in contact centers, customer services, management, and leadership development.

She is currently expanding her expertise in service design, project leadership, change management, and Lean Six Sigma Green Belt with certification planned for August 2021.

Minna excels in operational organizing, decision-making, and motivating teams towards change and process improvement.

With a background primarily in banking and finance, Minna is now seeking managerial roles focusing on projects, people, or both, with core competencies in change management, leadership, and customer service optimization.

She values process orientation, customer success through effective documentation, and the importance of networking for professional growth and development.

A proactive and positive professional, Minna's key interests lie in Lean methodologies, Six Sigma, customer experience leadership, B2B and B2C operations, and continuous improvement practices.

Her educational background includes a Bachelor's degree in Hospitality Management from Laurea University of Applied Sciences.

Minna's extensive work history spans roles such as Customer Experience Lead at SprintIT, Customer Service Manager at Siemens Financial Services AB, and various managerial positions at OpusCapita and SEB Kort.

She is passionate about new challenges, customer service excellence, project management, and effective communication in both customer-facing and operational settings.