Alex Lau

Alex Lau, an accomplished technology consultant, boasts more than 15 years of experience in systems integration and IT strategy. Over the years, he has led global IT engagements for esteemed organizations across various sectors, including financial services, life sciences, and retail. Alex's passion lies in creating best-in-class digital customer experience and operational excellence across Sales, Services, and Marketing leveraging CRM, Contact Center, Analytics, AI, and Blockchain technologies.

Alex possesses an impressive education background, which includes an MBA in Finance/Marketing from The University of Chicago Booth School of Business, an MSE in Computer Science from the University of Pennsylvania School of Engineering and Applied Science, and certificates from Northwestern University Kellogg School of Management.

With a broad skillset in IT Roadmap, Application Portfolio, Future State Architecture, Cloud Migration Strategy, Deployment Strategy, and Operating Model, Alex is certified in AWS and Salesforce solutions architect and cloud practitioner. He has also received certifications in MuleSoft, ScrumMaster, Medallia, Amazon Connect, and Blockchain/Distributed Ledger Technology.

As a senior manager at global professional services firms, such as Accenture, PwC, American Express, and IBM, Alex has developed strong expertise in defining IT Roadmap, Application Portfolio, Future State Architecture, Cloud Migration Strategy, Deployment Strategy, Operating Model. He has led several global CRM deployments with Salesforce Sales Cloud, Service Cloud, and Einstein Analytics. Alex has also championed the integration architecture for cloud and on-premise applications such as AWS, Salesforce, Oracle ERP, Oracle CSC/ATG, Oracle CPQ, Oracle MDM, SAP, Workday, and IBM.

He is an excellent communicator and has authored several blogs and articles on CRM, Contact Centre, and Analytics technology solutions. Alex excels in building strong relationships with executives, stakeholders, vendors, and team members, and he has a proven record of managing complex projects and delivering excellent results.