Oregon State University

Glencoe High School

Regional Account Manager at Township Building Services, Inc.

Skills: Marketing · Contract Negotiations · Strategy · Problem Solving · Client / Customer Relations · Sales Management · Resource Allocation · Sales · Customer Service · Corporate Communications · Business Development · Marketing Strategy · Strategic Planning · Deliverables · Project Execution · Scope of Work · RFPs · Estimating · Strategic Partnerships · Planning · Training

TOWNSHIP BUILDING SERVICES, INC

National Sales Manager

Skills: Marketing · New Account Management · Total Account Management · Contract Negotiations · Problem Solving · Client / Customer Relations · Customer Requirements · Sales · Customer Service · Corporate Communications · Account Management · Business Development · Conflict Resolution · Deliverables · Territory Account Management · Project Execution · Scope of Work · RFPs · Estimating · Strategic Partnerships

Senior Account Manager

• Develop relationships with clients; ask for their feedback and provides feedback to the marketing units for purpose of enhancing the quality of service.
• Receive and answered calls from the clients or client service units in relation to the clients’ requests or questions.
• Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks.
• Develop and maintain a well-coordinated internal relationship with key decision makers within the organizations I worked with.
• Manage and provide assistance in managing or maintaining accounts of strategic clients.
• Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units.
• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives.
• Created estimates for clients.

Regional Account Manager

•	Assist with the day to day collection process
•	Be accountable for accurate and timely handling of all aspects of customer account maintenance
•	Retrieve payment history from available systems and clearly communicating the status to the customer
•	Analyze account characteristics and working with customers to resolve their issues, persuading them to bring their account current, and/or recommending appropriate solutions
•	Utilize all collection tools available to maintain delinquencies and losses
•	Document all activities in a clear and concise manner utilizing the appropriate systems
•	Demonstrate strong organizational skills and attention to details
•	Distribute client A/R statements and/or invoice copies as needed
•	Ability to problem solve while staying focused on client customer service
•	Work with team members in Sales and Customer Success departments to resolve account specific collection issues
•	Perform other duties as assigned
•	Contribute to a positive & fun environment for the organization

Act-On Software, Inc.

Collections Specialist

• Perform commercial collections for all assigned accounts, and complete all associated tasks. 
• Ability to problem solve while keeping focused on Client customer service • Work closely with assigned branch(s) to ensure client accounts have appropriate follow-up and collections; and that DSO targets are met. 
• Plan and lead monthly meetings with associated branch manager to communicate performance and discuss issues. 
• Prepare journal entries, assist with cash allocation duties, submit refunds, and reconcile Client accounts. 
• Work with AR as necessary to provide clients assistance and follow-up on cash receipts postings and variances. 
• Communicate with internal and external clients to assist in the collection of monies • Distribute client AR statements and/or invoice copies as needed. 
• Generate weekly & monthly reports; Provide input for the bad debt provision adjustment and credit balance schedules as well as update daily account tracking and collection notes. 
• Support branch management with projects related to customer account management 
• Since this is a shared service environment, metrics will be established & are expected to be met 
• Support Shared Service Center, and the AR Department, in attainment of goals-assisting as needed to and understanding of Client needs Team player that can adapt to changing priorities and the ability to be flexible Ability to work in a fast paced (Shared Services.)

UTi Worldwide

• Supported the direct operations of the company and its facility.
•Managed multiple C-Level Executives schedules, meetings and inter-office communications 
• Worked a varying schedule, including nights and weekends to ensure client and company success 
• Developed intern population and part-time staff by providing information, educational opportunities, and experiential growth opportunities.
• Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Was responsible for conducting critical research utilized in investor meetings and sales pitches
• Participated in and document all meetings with potential investors on behalf of the CEO 
• Was in charge of all travel coordination
• Was involved in creative brainstorming, research, and presentation
• Ordered all office supplies and maintained inventory levels
• Assisted with personal business of the CEO

Pagatim Companies

Master of Ceremonies

• Developed relationships with loyal clients; ask for their feedback and provided feedback to the marketing units for purpose of enhancing the quality of service.
• Had been put on two troubled accounts in order to mend or re-establish a good relationship with account and keep them satisfied. 
• Received and answered calls from the clients or client service units in relation to the clients’ requests or questions.
• Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks.
• Developed and maintain a well-coordinated internal relationship with key decision makers within the organizations I worked with.
• Managed and provide assistance in managing or maintaining accounts of strategic clients.
• Provided assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units.
• Conducted reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives.
• Created estimates for clients, as well as invoicing once the task is completed.

ServiceMaster

Account Sales Manager

• Managed Sunset's Loyalty Program, which helps give our customer benefits after they purchase a car from us. This program contained over 3,000+ members and it was my job to make sure that these members where receiving their benefits, were satisfied with our service, and were informed about changes in the program or benefits it provided. I would also be involved in training the Sunset Staff on the Loyalty Program, what it was, how it should be used, and the benefits it provided our customers.   
• Was in charge Partner Program/ Corporate Marketing Campaign. My role was to build the program, facilitate B2B contact, and grow the program and its member base. I grew this program from 0 to 20+ corporate partners in less then a year.  
• Was Sunset’s Event Coordinator and was involved with designing, planning, organizing, staffing, working with vendors and venues, and execution of Sunsets events and functions. 
• Was in charge of performing administrative tasks, such as planning meetings, filing documents, creating documents, running department errands, database management, and calendar management.

Stratton Turpen