Wei-Yu Chen

Wei-Yu Chen is a Service Delivery Manager at WSP, a role in which they are responsible for overseeing the delivery of IT services and ensuring that they meet the needs of enterprise customers. This position involves managing service delivery processes, maintaining service level agreements (SLAs), and acting as a liaison between clients and internal teams to enhance customer satisfaction and service quality.

In their capacity as Service Delivery Manager, Wei-Yu Chen leads teams that may include service desk personnel and technical support staff, fostering a collaborative environment and ensuring that all team members are aligned with the organization's goals and client expectations. Their role also includes managing vendor relationships, overseeing project execution, and identifying opportunities for continuous improvement in service delivery processes.1

Chen's professional background includes a focus on customer relationship management, financial acumen related to service delivery, and strategic thinking, which are critical competencies for success in this position.1