Serkan Birsen

Serkan Birsen is a highly skilled Service Manager with extensive experience in service/supplier and project management in Telecommunications, Finance, and FinTech industries.

He excels in achieving service excellence across the ITIL lifecycle with a strong emphasis on a customer-focused approach.

Serkan takes pride in building and managing strong client relationships with senior technology partners and supplier stakeholders across the UK, Eastern Europe, and the US.

His industry expertise spans across Banking, Telecoms, FinTech, M-Commerce, and E-Commerce.

Serkan's core strengths include Service Management, ITIL V3 methodologies (Strategy, Operations, Transition, Design, Continual Service Improvement), Client Relationship Management, 3rd Party & Vendor Management, Resource Management, Project Management, Agile Methodologies, Financial Management, SLA Management, IT Service Continuity Management, among others.

He holds an MSc in International Banking and Finance from London Metropolitan University and a Bachelor of Business Administration from Marmara Üniversitesi.

Throughout his career, Serkan has held key roles such as Senior Service Delivery Manager at Pollinate, Service Delivery Manager at Argos Financial Services, Senior Service Delivery Manager at Fiserv, and various managerial positions at Deutsche Telekom UK, T-Mobile International UK, and T-Mobile UK Intl, among others.

He has also worked in roles such as Mobile Network Performance Analyst at T-Mobile UK Intl, Quality Assurance at T-Motion UK, and in the Investment Banking Division at Iktisat Bank.

Serkan Birsen's expertise, education, and vast experience make him a valuable asset in the fields of Service Management, Telecommunications, Finance, and FinTech.