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Tracy Shouldice
High-tech Customer Success professional with 30+ years of experience in organizations ranging from pre-IPO startups to multi-billion dollar enterprise software providers.
Tracy Shouldice is a highly experienced Customer Experience (CX) professional currently serving as the Director of Customer Success at Trend Micro.1 With over 30 years of experience in the technology industry and research & advisory services, Shouldice has built a robust career in customer-focused roles.
Career Highlights
Tracy Shouldice's professional journey includes:
- Current Role: Director of Customer Success at Trend Micro12
- Previous Positions:
- Director of Customer Experience at Trend Micro
- Director of Industry Analyst Relations and Customer Experience at Trend Micro
- Senior Advisor in Customer Experience Council at Forrester Research
- Director of Industry Analyst Relations at Nortel
- Senior Manager in Analyst Relations at Cognos, Inc.
- Various marketing and operations roles at companies like QNX Software Systems, Entrust, Inc., and Bell Canada
Education
Shouldice's educational background includes:
- B.Eng in Electrical/Communications from Carleton University
- MBA in Marketing from Queen's University
Expertise
Tracy Shouldice is known for his extensive experience in:
- Customer Experience (CX)
- High-tech marketing (over 25 years)
- Industry analyst relations (15 years)
- Senior-executive client support in research & advisory sector
Throughout his career, Shouldice has worked with a diverse range of organizations, from pre-IPO startups to multi-billion dollar enterprise software providers.3 His LinkedIn username is indeed tracyshouldice1, where he maintains a professional profile showcasing his experience and expertise in the customer success domain.
Highlights
