Tracy Shouldice
High-tech Customer Success professional with 30+ years of experience in organizations ranging from pre-IPO startups to multi-billion dollar enterprise software providers.
Tracy Shouldice is a highly experienced Customer Experience (CX) professional with a rich background spanning 30 years in technology firms and research & advisory services.
He has amassed over 25 years of high-tech marketing expertise, coupled with 15 years of industry analyst relations, and an additional four years of senior-executive client support in the research & advisory sector.
Tracy Shouldice's educational journey includes studies at Sir John A. Macdonald High School, a B.Eng in Electrical/Communications from Carleton University, and an MBA in Marketing from Queen's University.
Throughout his career, Tracy Shouldice has held prominent positions in renowned organizations such as Director of Customer Experience at Trend Micro, Director of Industry Analyst Relations and Customer Experience at Trend Micro, Director of Industry Analyst Relations at Trend Micro, Senior Advisor in Customer Experience Council at Forrester Research, Senior Advisor at The CIO Group at Forrester Research, Director of Industry Analyst Relations at Nortel, Senior Manager in Analyst Relations at Cognos, Inc., Marcom Manager at QNX Software Systems, Director of Marketing Operations at Entrust, Inc., and held the role of VAS Design at Bell Canada.
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