Toby Richards

Toby Richards is a seasoned executive at Microsoft with extensive experience in customer success and channel partner leadership.2 He currently holds the position of Global Support Leader - Partner Enablement at Microsoft, based in Bellevue, Washington.46

Career at Microsoft

Toby Richards has been with Microsoft for over 25 years, during which he has held several leadership roles.5 His career at the company includes:

• Current Role: Global Support Leader - Partner Enablement
• Previous Positions:
  • Sr. Director, Customer Success Strategy, Data & Technology56
  • Corporate Vice President, Customer Service and Support3
  • General Manager of Microsoft's partner co-selling and go-to-market programs for the One Commercial Partner organization1
  • General Manager of Community Support Services (as of 2008)7

Expertise and Responsibilities

Throughout his tenure at Microsoft, Toby Richards has been involved in various aspects of the company's operations:

• Partner Enablement: He has played a crucial role in developing and implementing strategies to support Microsoft's partner ecosystem.1
• Customer Success: Richards has focused on improving customer experiences and driving digital transformation for Microsoft's clients.15
• Channel Partner Programs: He has been instrumental in shaping Microsoft's approach to working with channel partners, including initiatives like co-selling programs and partner investments.1
• Community Support: Earlier in his career, he led the Microsoft MVP (Most Valuable Professional) program, which recognizes technology experts who share their knowledge with the community.7

Toby Richards' LinkedIn profile (username: toby-richards-47471a37) reflects his current role and extensive experience in the technology industry, spanning over 30 years.2