Tammy Nelson is an accomplished professional with a background in workforce management, vendor management, customer service, quality control, operations management, P&L management, channel optimization, IVR development, performance coaching, sales management, outsourcing, and reengineering.

She pursued her Bachelor's degree in International Relations & Psychology at Randolph-Macon Woman's College and furthered her education by obtaining a Master of Business Administration (MBA) from the University of Phoenix.

Tammy has held key positions in various organizations, including serving as the Payment Operations Manager for Wallet & Apple Pay at Apple, Director of Workforce Management in Global Operations at Facebook, VP of Global Workforce Management at American Express Global Business Travel, Director of Workforce Optimization at Citi, SVP of Global Workforce Management in Manila, Philippines at Citi, VP of Contact Center Head at Citi, VP of Operations at Zenta, and External Telemarketing Agency Performance Manager at AT&T.