Sourav Bhuyan

Sourav Bhuyan is currently a Technical Product Manager at Zappos Family of Companies, focusing on the product detail page experience. He has been in this role since July 2020, where he collaborates with teams to enhance customer experiences on Zappos.com. His contributions include the successful release of multiple features aimed at improving the visibility and transparency of product information on the website.1

Professional Experience

• Zappos Family of Companies (July 2020 - Present)

  • Role: Technical Product for Product Detail Experience
  • Key Achievements:
    • Developed a middleware layer to enhance backend catalog functionalities.
    • Launched features that improved product stock transparency on the detail page.

• Previous Roles at Zappos:

  • Product for Customer Experience Tech (Jan 2019 - June 2020): Worked on homepage content personalization and machine learning-driven initiatives.
  • Senior User Experience Researcher (Aug 2016 - Dec 2018): Provided insights for product and marketing teams through qualitative and quantitative research.
  • Mobile User Experience Researcher (May 2014 - July 2016): Conducted user research and analysis for mobile applications.

Education

• Clemson University

  • Master of Science in Industrial Engineering/Human-Computer Interaction
  • Notable Publication: "Evaluating the Usability of System-Generated and User-Generated Passwords of Approximately Equal Security."

• University of Mumbai

  • Bachelor of Engineering in Mechanical Engineering

Sourav has a strong background in user experience research and product management, leveraging his technical skills to improve customer interactions with digital products.1