University of California, Davis

Recruiting Coordinator

San Francisco, California, United States

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- Scheduled daily meetings for clients with bankers while providing a white glove experience through:         o Promoting benefit of Chase products to match individual banking needs, referring clients toappropriate banker, & maintaining consistent communication while setting clear expectationswith clients/partners• Scheduled internal meetings for leadership team including booking & prepping conference rooms,coordinating invitees’ calendars, taking notes during meetings & distributing minutes after• Coordinated monthly educational “Chase Chats” seminar for leadership team to personally meet withclients & present on how to achieve common consumer financial goals• Responded to client inquiries while identifying critical transactional issues or discrepancies resulting inmaximized client satisfaction & enhancing client relationships         o Repeatedly maintained OSAT client survey score of 10/10• Created a streamlined & efficient workspace by implementing new filing & organization practice to ensure data integrity of confidential banking information• Led document audits & regularly exceeded audit interview expectations• Conducted due diligence & thorough verification of all relevant documents which effectivelyprevented possible loss by identifying forged & counterfeit documents• Consistently maintained a zero balancing record while processing high volume monthly transactions• Received “Five Key” Chase award every quarter for embodying ChaseOne values• Awarded in bank wide referral program for highest number of teller referrals

Chase

Associate Banker

- Supported management in increasing month to month revenue 15% by promoting promotional knowledge to customers to drive consistent sales• Maintained store & helped with strategic product placement to maximize profit• Helped coordinate 20+ sales associates' weekly schedules & new employee training systems• Trained new hires on customer experience, HR policies, & loss prevention initiatives while motivatingthem to become high-selling, hardworking team members with astute knowledge of inventory

Sophia Nekrawesh

Sophia Nekrawesh