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Shaun Spencer
Senior Manager UCaaS Omni Channel Solutions
Shaun Spencer is a seasoned professional with a strong background in voice strategy for large multi-national corporations, focusing on contact center technology and operations.
He holds PMI and ITIL certifications, demonstrating his expertise in Contact Center Design, Consulting, and Optimization.
Shaun studied at Akron University.
Currently, he serves as the Senior Manager of UCaaS at Paycor.
In the past, Shaun held key leadership positions at Citi, including Senior Vice President of Global Voice Operations, Vice President of Voice Infrastructure, Senior Project Manager at CitiCards, and Vice President of Citi Cards Operations.
Before his tenure at Citi, he worked as a Contact Center Consultant at Melita International, AVP Collections at Chase Bank, Collection Manager at Bank One, and Area Collection Manager at Sterling Inc.
