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Shelbi MacDonald
Global Contact Center Head of Strategy and Infrastructure at Citi
Shelbi MacDonald is a professional based in Jacksonville, Florida, currently serving as the Global Contact Center-Director of Strategy, Infrastructure, & Programs at Citi. In this role, she is responsible for overseeing strategic initiatives and infrastructure programs within the global contact center operations of the bank.
MacDonald has a strong educational background, having graduated magna cum laude. She has also been involved in extracurricular activities, such as being a co-ed cheerleader and participating in a foreign exchange program at Tecnológico de Monterrey. Additionally, she is noted for her volunteer work with at-risk youth, indicating a commitment to community service alongside her professional endeavors.12
Before her current position at Citi, she held various roles within the organization, including Director of Service Digitization and Global Contact Center-Director of Strategy, Infrastructure, and Programs. Her career trajectory showcases her expertise in client account servicing and strategic development within the financial services sector.234
