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Shelbi MacDonald
Global Contact Center Head of Strategy and Infrastructure at Citi
Shelbi MacDonald is a highly accomplished professional with an MBA from Texas A&M University - Mays Business School and a BA in English and Kinesiology from Angelo State University. Currently, she holds the position of Global Contact Center-Director of Strategy, Infrastructure, & Programs at Citi. Previously, she worked in various roles at Citi, including Head of Controls and Operations Enablement, Senior Vice President in the Collections Program Management Group, and more. Before her tenure at Citi, she gained experience at Interline Brands, Yum! Brands, BroadJump, and Concero.
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Location
Jacksonville, Florida, United States
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Initiative and Leadership - 4 yrs exp. in Operations and Strategy - MBA in Business Analytics, Project Management
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