Mark Hoy

Mark Hoy is a Voice Recording, Analytics, and Biometric Specialist with extensive experience in designing, implementing, and maintaining infrastructure solutions for Financial Trading, Contact Centre, and Enterprise organizations.

Known for the ability to meet tight deadlines and ambitious goals both independently as part of a team and while overseeing global virtual support teams.

Skilled at analyzing intricate problems and crafting logical solutions, operating effectively under high-pressure circumstances within complex environments.

Experienced in reporting to senior executives and contributing to steering and risk management committees.

Previously held various key roles at Citi, including SVP - Engineering Manager for Voice Recording & Analytics and Voice Product Management, VP for Global Voice Recording and Surveillance Architect Lead, VP for Global Voice Recording Support Manager, and more.

Additionally, Mark has worked in engineering roles at Business Systems and UBS in the past, building a strong foundation of technical expertise and strategic leadership.

His career progression reflects a deep commitment to voice recording technologies, analytics, and operational excellence within the financial and enterprise sectors.