Shannon Moroney

Shannon Moroney is an accomplished professional currently serving as the Executive Director of Client Experience & Insights at Morgan Stanley.12 She has held this position since June 2017, accumulating over 7 years of experience in this role.1

Professional Background

Based in New York City, Shannon's expertise lies in client experience, insights, and innovation within the financial services sector.34 Her responsibilities at Morgan Stanley likely involve overseeing strategies to enhance client satisfaction, analyzing customer data to derive actionable insights, and driving innovation in client-facing solutions.

Areas of Focus

Shannon's work appears to encompass several key areas:

1. Virtual Client Solutions: She is involved in developing and implementing digital strategies to improve client interactions and services.4
2. Client Experience Insights: Her role involves analyzing client feedback and behavior to improve Morgan Stanley's service offerings.13
3. Innovation: Shannon likely plays a crucial part in introducing new technologies and methodologies to enhance the overall client experience at Morgan Stanley.4

Industry Recognition

Shannon's expertise in client experience and financial services has led to her participation in industry events. She has been featured as a speaker at CXFS Connect, a conference focused on customer experience in financial services4, indicating her standing as a thought leader in her field.

Shannon Moroney's role at Morgan Stanley places her at the forefront of client experience innovation in the financial sector, where she leverages her expertise to drive customer satisfaction and business growth for one of the world's leading investment banks.