California State University, Chico

The Art Institutes

Senior Content Marketing Strategist at Brafton Inc.

Doximity

Senior Client Success Manager

Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients.

We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare.

Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. 

Responsible for: 
-Kicking off new hospital accounts, execute all aspects of hospital marketing campaigns on the platform
-Strategy recommendations in hospital and healthcare marketing with our clients to drive their marketing campaigns
-Responsible and accountable for the successful fulfillment and completion of all client contracts within original contract terms from program kickoff to renewal and expansion
-Strategically partner with sales team for assigned accounts to position for upsell and renewal opportunities
-Produce client reports and work with sales partners to present results to clients
-Assist in maintaining and improving internal documents and communication processes

Client Success Manager

Brafton is North America's largest content marketing agency, specializing in results-driven strategy and digital media. I help companies build their online presence by implementing integrated marketing, communications, social media, lead generation, email marketing and SEO plans to achieve their goals by:

-Responsible for kicking off and managing all new accounts.
-Formalize representative on-boarding processes and continuation of training procedures for all accounts.
-Manage multiple projects and priorities simultaneously.
-Responsible for the successful fulfillment and completion of all client contracts within original contract terms.
-Manage and execute projects across in-house editorial, video, social media and graphics departments.
-Deliver custom client reports that demonstrate ROI for marketing initiatives against client objectives.
-Diffuse customer situations and provide resolution in a timely and effective manner.
-Researched competitors' offerings to develop campaigns that penetrated new markets.
-Created, implemented and reported performance of campaigns to enhance brand awareness and drive profits.
-Managed, implemented and enhanced strategies that provided ROI for enterprise accounts such as: Stanford, Cosmeticare, Coopervision, Murad, TheraBreath, Cisco, and Sabey Data Centers.
-Coworkers would describe me as: detail-oriented, self-motivated, the ultimate problem solver, with a “can-do” personality.

Brafton Inc.

Senior Content Marketing Strategist

Responsible for delivering technical and business guidance to over 500+ accounts on a consultancy level on how to best utilize Websystem3 and our new, state of the art platform, Prime Nexus.
 
-Responsible for delivering technical and business guidance to over 500+ accounts on a consultancy basis to best utilize Websystem3 and Coopervision’s new, state of the art platform, Prime Nexus.
-Manage new requests and updates from clients through live screen share support.
-Install software, configure data mapping and analyze data uploading logs.
-Ensure all tasks are performed under HIPAA compliance regulations.
-Educate all accounts on how to utilize features to increase revenue and overall systems ROI.
-Train new hires to ensure customer satisfaction and problem resolution in a fast paced, team- oriented environment.
-Work closely with the development team to eliminate bug reports and speed up feature enhancement requests.
-Support sales department with on-boarding new accounts and managing opportunities through Salesforce.
-Identify cross-sell opportunities to make appropriate referrals, resulting in additional revenue streams for individual accounts.
-Premier, Websystem3, Prime Nexus, LensFerryS, LensFerryDSS.
-Assist in migration process with Websystem3 accounts to new platform, Prime Nexus.
-Diffuse customer situations and provide resolution in a timely and effective manner.
-Submit and request Renewals and Non-Renewals.

CooperVision

Sr. Account Specialist

-Support the department manager in creating a solid business plan that enables your team to work together to meet department, store, and individual goals
-Assist to manage and develop team that delivers unparalleled excellent customer service and expertise to exceed results and customer satisfaction 
-Identified cross-sell opportunities to gain revenue throughout entire store in order to make year to date sales
-Assisted to managed a staff of twelve sales associates
-Responsible for managing the day-to-day operations and functions in order to meet department goals 
-Communicate to buyers and regional merchandiser about product needs  and expand brand selection and sell-thru 
-Use available reporting to gain a thorough understanding of business and ways to improve revenue 
-Hosting and creating knowledgeable meetings and events with the team and vendors 
-Merchandised the floor when new product arrived 
-Department merge and re-merchandised, combining the $5.2 million dollar floor plan 
-Attract, recruit and hire top talent by promoting Nordstrom culture and career opportunities 
-Train and develop sales associates by creating a positive, open-door environment that encourages two-way communication

Nordstrom

Assistant Department Manager

-Retail Management and Assistant Buyer Program Graduate

Future Nordstrom Leaders Management Program

-Develop and build strong relationships with customers by following up on purchases, suggesting new merchandise, and inviting to upcoming events
-Consistently seek new fashion and product knowledge
-Merchandise new product and perform daily department tasks including stock work, re-merchandising, display, price markdowns, transfers
-Meet and exceed department sales goals by up-selling products while maintaining customer needs 
-Promote Nordstrom culture by providing best in class customer service 
-Promote and demonstrate a positive team spirit through professional communication and cooperation with fellow employees and management team.

Shana Cloonan