Sam Fielding

Sam Fielding is a Technical Writer at Deliverect, a position he has held since February 2021. He is based in Ghent, Belgium, and has over three years of experience in this role. His responsibilities include leading the structure and management of the Deliverect Help Center, creating and editing help center articles, translating content into six languages, and collaborating with the product team on new launches. Additionally, he prepares weekly release notes and assists with copy for features and products.12

Professional Background

Before joining Deliverect, Sam worked as a Customer Support Manager at StoryChief from November 2018 to January 2021, where he managed customer support and created help articles. He also served as a Support and Operations Engineer at Cloudstar, handling technical issues related to web hosting and customer support from May 2016 to November 2018.12

Education

Sam attended Totton College, where he studied Computing, ICT Support, Physics, and Electronics. He also completed his secondary education at Hounsdown Secondary School, achieving 11 GCSEs graded A-C.1

Skills

• Languages: Fluent in English and proficient in Dutch.
• Technical Proficiency: Strong background in technical writing, customer support, and web technologies.

Sam Fielding's diverse experience in technical writing and customer support positions him as a valuable asset in the tech industry.