Shawn Carter

Shawn Carter is a customer support professional currently working as a Technical Support Manager for the DISCO Desk at DISCO.2 Here are some key details about his background and experience:

Professional Experience

• Current Role: Technical Support Manager at DISCO (started in 2024)2

• Previous Positions:

  • Customer Support Manager at WhatConverts (November 2022 - 2024)1
  • Customer Care Team Lead at Aircall (August 2020 - July 2022)1
  • Senior Technical Support Engineer/Specialist at Kustomer (June 2018 - August 2020)1

Skills and Expertise

Shawn has over 15 years of experience in customer support roles.1 His areas of expertise include:

• Leading high-performing global support teams
• Optimizing workflows and streamlining processes
• Fostering cross-functional collaboration3

Education

Shawn attended Bob Jones University.1

Location

He is based in Austin, Texas.14

Shawn describes himself as a "fully caffeinated, seasoned support professional".1 Throughout his career, he has held various roles in technical support, customer care, and operations management, demonstrating a progression to leadership positions in customer support.