Ruchi Shah

Ruchi Shah is an e-business specialist with extensive experience in leading and scaling ecommerce and classifieds businesses, having worked with major companies like OLX and Lazada (Alibaba Group) during their high-growth periods. With a background spanning multiple functions and countries, Ruchi has a wealth of knowledge and expertise in customer success, particularly in mature markets.

Having accumulated 14 years of experience, Ruchi Shah is a COPC certified implementation leader with a proven track record in managing both large and small teams effectively. Ruchi's educational background includes A-Levels from Anderson Junior College, Executive Education from Columbia University - Columbia Business School, and a Bachelor of Science with a Minor in Technopreneurship from the National University of Singapore.

In terms of professional roles, Ruchi Shah currently holds the position of Global Director of Customer Success at OLX Markets within the OLX Group. Previously, Ruchi has served in various leadership capacities such as Co-Founder at Petpad, Director of Commercial and Customer Success at OLX Europe, Director of Go-to-Market - Verticals at OLX Group, and Head of Growth and Category Management and Operations at OLX Group. Additionally, Ruchi has held Managing Director roles at Lazada in Category Management, Buying and Pricing. Ruchi's diverse career also includes co-founding MyFitnessWallet, serving as a Subject Matter Expert at Barclays Capital, and working as a Market Research Intern in International Marketing at Mahindra & Mahindra.