Ruchi Shah

Ruchi Shah is a seasoned professional with extensive experience in customer success and e-commerce. She currently serves as the Global Director of Customer Success for OLX Markets at OLX Group, a position she has held for over nine years.12

Professional Experience

At OLX Group, Ruchi is responsible for:

• Building and executing the vision and strategy for the commercial and service arm of the European business
• Driving sales growth, profitability, and customer service productivity
• Overseeing revenue, operations, and product development2

Prior to her current role, Ruchi has worked with other notable companies:

• Lazada
• Barclays Capital1

Expertise and Focus Areas

Ruchi specializes in:

• Customer success strategies
• E-commerce and classifieds businesses
• Commercial and service excellence
• Scaling businesses12

Education

Ruchi holds degrees from:

• Columbia Business School
• National University of Singapore1

Additional Ventures

In addition to her role at OLX Group, Ruchi has co-founded Petpad, a tech-enabled pet care services provider.

Speaking Engagements

Ruchi is also active as a keynote speaker, focusing on customer-centricity in business.3

With over 15 years of experience in leading and scaling e-commerce and classifieds businesses, Ruchi Shah has established herself as a prominent figure in the customer success and digital commerce landscape.14