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Rob Sermarini
Global IT Service Desk Manager, Build and Transition Leader for ITSM in ServiceNow
Rob Sermarini is an accomplished professional with a strong background in IT service management and leadership positions. He holds a degree from West Chester University of Pennsylvania.
With extensive experience in the field, Rob has held various significant roles in reputable organizations. Currently, he serves as the Global IT Service Desk Manager and BTL for ITSM in ServiceNow at Trinseo.
Prior to his current position, Rob held the role of Global IT Service Delivery Lead at Trinseo, showcasing his expertise in overseeing IT service operations on a global scale.
Before joining Trinseo, Rob gained valuable experience as the Manager of IT End User Services at eBay, where he managed and supported IT services for end-users.
His career also includes a tenure as the Help Desk Manager, Network Administrator, and Training Coordinator at Entercom Communications, demonstrating his diverse skills in IT management and support.
Furthermore, Rob has worked as a Technical Consultant and Help Desk Manager at A.D. Marble & Company, further honing his skills in providing technical solutions and managing help desk operations.
