Nachshon Scott

Shane Scott is a dedicated professional working at ServiceNow, specializing in integrating IT Service Management best practices and workflows for organizations.

With a rich background as a User Services Director and Service Desk Manager, Shane brings a wealth of experience in leading user services and managing service desks effectively.

Shane Scott holds a Master of Science in Management of Technology from the University of Minnesota-Twin Cities and a Bachelor of Science in Technical and Scientific Communication from Minnesota State University, Mankato.

Previously, Shane held various roles such as Assistant Director for User Services, User Gateway Group Manager, Helpdesk Support Lead at University of Minnesota, and Interim Service Desk Senior Director, and Senior Service Desk Analyst at Minnesota State University, Mankato.