Karen Lazarenko

Karen Lazarenko is a versatile and pro-active French bilingual IT professional with exceptional communication, technical, and management skills. She specializes in ServiceNow administration, development, and training, as well as IT Service Management, Quality Management, and customer service excellence.

She is proficient in HTML, CSS, Bootstrap, JavaScript, and Angular, bringing innovation, resourcefulness, and a strong focus on continuous improvement and quality assurance to her work.

Karen Lazarenko holds a Web Development Diploma from Red River College, studied Quality Management with distinction at the University of Manitoba, and has pursued ITIL and ServiceNow certifications through independent study.

In her career, Karen has held various roles including Senior Manager, Manager, and Principal Curriculum Developer at ServiceNow. She was also Director of Online Business at DBSD Ltd., ITIL Process Manager and Service Desk Supervisor at Postmedia Network Inc., IT Services Coordinator at Canwest, and Webmaster at Canwest's allCanadianSport.ca.

Additionally, she has experience as Quality Services Group & Technical Lead at ISM/IBM Global Services and Help Desk Team Lead at Investors Group before transitioning to IBM/ISM Global Services in 1996.