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Richard Bracho
Regional Service Manager Americas @ Bang & Olufsen | RRCA-Certified Running Coach
Richard Bracho is the Regional Service Manager for the Americas at Bang & Olufsen, a position he has held since May 2024. In this role, he is responsible for overseeing service operations across the Americas, ensuring high standards of customer service and operational excellence for the luxury audio brand.
Education
Richard holds a diverse educational background:
- Dawson College: Associate's degree in Hotel Management
- Concordia University: Bachelor's degree in Political Science and Government
- City University of New York-John Jay College of Criminal Justice: Certificate in Fire Prevention and Safety Technology
- Cornell University: Completed a course in Revenue Management within Hospitality Administration/Management
Professional Experience
Before joining Bang & Olufsen, Richard had notable roles, including managing the Kasthall North America Flagship Store in Soho, NYC. His previous experiences have equipped him with extensive knowledge in customer service and management within the luxury sector.
Languages
Richard is multilingual, proficient in:
- Spanish: Native or bilingual proficiency
- French: Native or bilingual proficiency
- Portuguese: Professional working proficiency
- Italian: Professional working proficiency
- English: Native or bilingual proficiency
Achievements
Richard is also an accomplished marathon runner, having completed several prestigious marathons including those in Porto, Paris, New York City, and Rome from 2016 to 2019.
His multifaceted background in service management and his commitment to excellence make him a key player in enhancing customer experiences at Bang & Olufsen.
