Richard Ackerman is a highly experienced IT professional with a background in mechanical engineering. He has worked for several prominent technology companies, including Hewlett-Packard and Apple Computer Canada. With his passion for assisting clients in their transition to new IT systems and tools, Richard specializes in needs analysis, education, and facilitation. Earlier in his career, he held several positions in sales and marketing, including as a computer-aided design sales consultant and an Apple software trainer. Richard's expertise in ITIL processes and procedures makes him a valuable asset to any team. He has a strong educational background, having completed both high school and a five-year Science, Technology, and Trades program before earning an Engineer's Degree in Mechanical Engineering from Queen's University.