Rav Dhaliwal is a seasoned investor and former software executive with a wealth of experience building and leading startups and business units. With a particular focus on driving net revenue retention, Rav has cultivated specialist expertise in customer success, consulting, professional services, support & education. He played a crucial leadership role in shaping the growth of several early-stage companies, two of which ended in public exits while the third was acquired by Microsoft for a staggering $1.2 billion.

Rav's extensive commercial focus, sales experience, and talent in sourcing the right people mean that he creates and leads world-class teams that consistently deliver high revenue growth, business value, customer satisfaction, and renewal rates. He has an excellent reputation for developing strong and trusted relationships with founders, the C suite, and business decision-makers, bringing significant cross-industry experience to the table that includes finance, insurance, advertising, pharma, retail, manufacturing, tech, telecommunications, and government.

The former Head of Customer Success (EMEA) at Slack, Rav founded the company's Global Customer Success team and oversaw its expansion into the UK market. Before his time at Slack, Rav was the Manager of Customer Success EMEA at Zendesk and also the Director of Yammer Customer Success (EMEA) at Yammer Inc. He has held senior positions at Salesforce.com, IBM, and CSC, where he played crucial roles in managing complex cloud software deployments and driving user adoption.

Rav is highly sought after as a media spokesperson, leveraging his very strong verbal and written communication skills to represent businesses publicly in the press, conduct analyst interviews, deliver public speeches, and publish industry articles. His other specialties include customer experience, people leadership & development, change management and adoption, consulting, and SaaS.