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Mike Merit
Customer Success Leader - Top 100 Success Strategist
Mike Merit is a seasoned professional adept at building high-performance teams, strategic account management, and deep product knowledge and strategy.
With a background in Sociology from the University of California, Berkeley, Mike has held significant roles in leading organizations in industries spanning Enterprise Software, IoT, Video, High Tech, Telecom, Financial, Advertising, and Marketing.
His specialties include customer success, SAAS, customer advocacy, enterprise customers, product strategy, renewal, churn reduction, customer insight, evangelism, customer adoption, sales, upsell, and product with expertise in Salesforce.com.
As the Vice President of Customer Success at Planet and with previous roles at Ayla Networks, Kollective Technology (formerly Kontiki), EVB, Organic, Kontiki, Macroplay, and CNET, Mike has amassed a wealth of experience in driving customer success, strategic account management, and marketing initiatives.
