Mike Merit

Mike Merit is the Chief Customer Officer at Planet, a role he was appointed to in August 2022.1 In this position, Merit serves as a champion for Planet's customers, ensuring their voice is integrated into all aspects of the business.2 He leads company-wide initiatives to ensure Planet delivers customer value and satisfaction efficiently.2 Mike is focused on customer-centricity and product innovation.4

Before becoming the Chief Customer Officer, Mike was the VP of Customer Success at Planet.1 He has over 20 years of experience in driving change, value, and success for customers in areas like the Internet of Things and software-defined networking.2 Mike is known for building high-performance teams and has a deep understanding of product knowledge and strategy.3 He emphasizes the importance of being an expert who can assess business needs and deliver solutions, as well as educating customers on industry trends.3

Merit has a background in customer success for SaaS technology companies, previously holding the position of VP of Customer Success at Ayla Networks, as well as VP of Customer Success and Chief Evangelist for Kollective Technology.1 His teams at Planet have achieved significant increases in customer satisfaction and revenue, earning two Stevie Awards for Best in Class Support.1 He also led the launch of Planet University, which offers Planet’s expertise to its customer base.1 Merit holds a bachelor's degree in Sociology.5