Rathna Kumar

Rathna Kumar is a seasoned professional in customer success and account management, currently serving as the Director of Customer Success & Account Management at Murf.ai. He has a notable history with Chargebee, where he held various roles including Senior Manager of Customer Success from February 2021 to January 2022. During his tenure at Chargebee, he was responsible for leading the Customer Success team for North America, managing a team of 20 customer success managers and achieving significant revenue growth.14

Career Highlights

• Chargebee (2018-2022):

  • Senior Manager of Customer Success: Led the North American team, achieving 100% year-over-year revenue growth and receiving the President's Club award for best manager in customer success.
  • Manager of Customer Success: Managed the team that consistently delivered high performance and received accolades for managerial excellence.
  • Sales Roles: Progressed through various sales positions, contributing to significant revenue milestones for the startup segment.

• Murf.ai (2024-Present): Currently leading customer success initiatives and account management strategies.

Skills and Expertise

Rathna Kumar is recognized for his leadership in B2B SaaS environments, particularly in customer success strategies that drive growth and enhance client relationships. His experience spans coaching and mentoring upcoming leaders in the field, showcasing his commitment to developing talent within the industry.12

Personal Insights

Rathna is also involved in community engagement through initiatives like Catalyst Software's coaching programs, where he mentors aspiring customer success leaders.1

For more detailed insights into his professional journey, Rathna Kumar shares his experiences on platforms like LinkedIn, where he emphasizes his growth and contributions in the SaaS ecosystem.3