Apoorva S.

Apoorva S. is a seasoned professional in the Customer Success field, currently serving as the Global Director of Customer Success at Moxo.1 With a career spanning over a decade, Apoorva has established herself as an expert in launching and scaling Customer Success operations for global SaaS organizations in India.

Career Highlights

Current Role:: At Moxo, Apoorva leads the Customer Success team, overseeing operations for the APAC region.1

Previous Experience::

• Director of Customer Success at SpotDraft (January 2023 - Present)
• Customer Success Manager at Branch (June 2018 - June 2019)
• Customer Success Manager at Belong.co (2014 - 2015)

Expertise and Responsibilities

At SpotDraft, Apoorva's responsibilities included:

• Leading a team of Onboarding Managers, Customer Success Managers, and Account Managers
• Overseeing customer experience for high-profile clients like Notion, Airbnb, Chargebee, and PhonePe
• Focusing on building a world-class Customer Success organization
• Driving excellent Net Revenue Retention (NRR) and customer retention across regions

Professional Philosophy

Apoorva believes that "Customer Success is the new Marketing" and has been at the forefront of the Customer Success movement, which has transformed how companies approach customer acquisition, nurturing, and promotion.1

Personal Interests

Outside of her professional life, Apoorva enjoys reading, fitness, and coffee. She also mentions the challenge of raising a toddler while working in a hyper-growth organization.1

Apoorva S. has built a strong reputation in the Customer Success field, with a particular focus on the APAC region and experience in working with global SaaS companies to establish and grow their operations in India.