Rachel Francis

Rachel Francis is a service delivery and project management professional with a robust background in managing high profile IT managed services and suppliers in complex global environments.

She excels in contract and vendor performance management, fostering positive relationships, managing IT service transition projects, and overseeing contract life cycle management.

Rachel has a proven track record in improving service provision, achieving SLAs and KPIs, problem resolution, team management, and communication in demanding investment banking settings.

Her specialties include investment banking, IT service delivery within managed services, client relationship management, service stabilization and improvement, project management, ITIL foundation, service desk management, outsourcing, reporting, cost control, and invoicing.

She holds a BA Honours in Business Administrative Management from Humberside University and has held various key positions at organizations like Cambridge University Press, Shell, Mobile Money Network, RM Education, Siemens IT Solutions and Services Ltd (UK), and North Hertfordshire District Council.