Debbie Walker

Debbie Walker is a highly motivated and customer-focused professional with expertise in IT Service Management (ITSM) at various organizations, including Smart DCC, Hewlett-Packard, E.ON UK, and Perot Systems Europe.

As a Security Cleared individual, Debbie excels in ensuring success in Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Operational Delivery by developing customized reports to enhance operational efficiency, ticketing tool usage, and service improvement.

Debbie possesses a deep understanding of ticketing tool workflows and data to develop reports that facilitate operations in trending, support, and delivering on SLAs/SLOs.

With a comprehensive understanding of Service Management, Debbie has expertise in Incident Management, Service Level Management, and merging the entire spectrum of service management into the reporting domain.

Debbie's skill set includes building effective relationships for continuous service improvement, optimizing operational processes, proactive service level management, and proficiency in office tools such as Excel and pivot tables.

She is known for her strong analytical skills, track record of timely and high-quality work delivery, exceeding expectations, interpreting customer and operational requirements against KPIs/SLAs, and showcasing adaptability, flexibility, and robust organizational abilities.