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Qaalfa Dibeehi
Customer/Employee Experience, Cultural Transformation, Leadership, Mentor/ Coach
Qaalfa Dibeehi is a prominent figure in the field of Customer Experience (CX) and transformation. He currently serves as an Independent Advisor at Bain & Company, where he contributes his extensive expertise to various projects. In addition to his role at Bain, he is the Managing Partner at Human2outcome (H2O), a firm dedicated to enhancing the people aspect of organizational transformations through corporate education and training .12
With over 25 years of experience in the industry, Qaalfa has held significant positions, including Vice President of Consulting at Forrester Research. His work primarily focuses on mindset transformation and behavior modification, emphasizing the importance of customer experience in business success .24 He is also known for his thought leadership, frequently sharing insights through podcasts and social media platforms .35
