Qaalfa Dibeehi

Qaalfa Dibeehi is a highly accomplished expert in the field of customer experience and emotional engagement. As the Vice President at Forrester, he brings years of experience in building and leading the Customer Experience Consulting practice in Europe, Middle East, and Africa. Qaalfa has a keen interest in helping businesses create memorable experiences that drive customer loyalty and long-term success. His impressive educational background includes a Master's in Psychology from City University of New York-Queens College and an MBA in International Business and Management from New York University.

Qaalfa's expertise lies in customer experience, patient experience, strategic CRM, innovation, loyalty, and experience design. He is an exceptional speaker, facilitator, and program manager, who has helped numerous businesses enhance their customer experience and drive growth. Qaalfa also serves as the Dean of the Customer Experience Leadership Institute (the School of Great Moments) at Majid Al Futtaim.