Polly Howerton-Lynch

Polly Howerton-Lynch is a professional specializing in process improvement, with a unique background in arts and counseling, which she connects with the creative thinking and understanding of human behavior required for effective process enhancement. She excels in influencing without authority and building cross-functional relationships, crucial for successful global initiatives. Her key competencies span process improvement, Lean Six Sigma, leadership, global initiatives, change management, process documentation, quality assurance, customer experience, operational excellence, and operational business intelligence and analytics. Polly has a rich education background, holding degrees in Counseling, Business Administration, and Music from West Virginia University. With a career primarily at TTEC, she has held roles such as Vice President of Client Lifecycle Support, Executive Director of Global Process Improvement, and various senior managerial positions. Prior to TTEC, she was a Six Sigma Master Black Belt at Dominion Energy, demonstrating a wealth of experience across operations, analytics, and process improvement.