Taylor Johnson

Taylor Johnson is the Director of Customer Experience at Nathan James, a design-first home furnishing company.1 With over 13 years of experience in building and developing customer experience teams, Taylor has established herself as a leader in the field.3

Professional Background

Taylor's role at Nathan James involves overseeing the Customer Support & Experience team, which is responsible for:

• Ensuring customer satisfaction
• Handling inquiries and resolving issues
• Managing the end-to-end order process
• Enhancing the overall shopping experience
• Supporting eCommerce sales
• Improving customer happiness and loyalty2

Education and Additional Roles

Taylor holds a Bachelor's Degree in Business Administration and Management from The University of Virginia's College at Wise.3 In addition to her primary role, she:

• Serves as a Member at Support Driven, contributing to discussions on customer support and success
• Is part of the Product Advisory Council at Aimiable, advising on customer support workforce engagement management software1

Industry Involvement

Taylor is actively involved in the customer service industry beyond her role at Nathan James. She has been a speaker at industry events, such as the Reimagining Service Experiences conference, where she shared insights on customer service strategies.4

Career History

Prior to her current position, Taylor has experience in customer service management across various industries, which has contributed to her comprehensive understanding of customer experience.1

Taylor Johnson's LinkedIn profile can be found under the username taylorbrookejohnson3, where more details about her professional journey and accomplishments are available.