Phil Flad

Phil J Flad is a seasoned senior leader with a wealth of experience in developing and managing sales and servicing teams across various environments such as web-based, contact center, and retail setups. He possesses a solid background in process improvement, point of sale design, and back-office operations, consistently delivering significant enhancements in customer, employee, and shareholder outcomes. Phil is adept in areas like customer satisfaction re-engineering, business process design, call center management, and leadership and employee development. His skill set also includes financial analysis, workforce management, vendor management, software requirements development, sales and marketing, mergers and acquisitions, and real estate negotiations. Phil is a Six Sigma Black Belt with expertise in compliance and banking regulations.