DePaul University - Charles H. Kellstadt Graduate School of Business

University of Illinois at Chicago

Project Management, Lead Senior Consultant at Olenick & Associates

Chicago, Illinois, United States

For over 15 years I have been a self-employed program manager, project manager and business consultant.  During this time, I incorporated my company as "Fox Business Consulting, Inc."  • Program and project management responsibilities for several Fortune 500 companies.• Managed several multi-million dollar merger related IT conversion projects.• Responsible for IT governance, risk management and auditing support.• Created and evaluated risk assessment deliverables for all project phases.• Responsible for budget creation, maintenance and variances.• Managed new software development efforts and installation processes.• Managed critical paths, resources & deliverables on simultaneous projectsClients include: Sears (PMP), Publix, Office Max, Total System, ACI, Metavante (PMP), Bank One (PMP), First Group (PMP), M&T Bank (PMP), US Food Service (PMP).

Fox Business Consulting, Inc

President, PMP, Program Manager, Project Manager

Client Project, November 2016 through April 2017:• Project Management responsibilities for a $1M budget MAS (Multiple Address System) project.• Client is the largest regulated utility in the United States.• Responsible for the creation of the project initiation documents (Business Case, Proj Mgmt Plan, etc.)• Define, maintain and report on all project issues and risks.• Responsible for mentoring a junior client PM in all aspects of Project Management.• Create and distribute weekly status reports and monthly executive management reports.• PM tools include MS Project, HP Application Life Cycle Management and MS Office Suite. Client Project, July 2014 through September 2016:• Project Management responsibilities for a $30M budget Outage Management System project.• Client is the largest regulated utility in the United States.• Assist in creation of an Earned Value Management System. • Maintain, track and report on monthly EV indices.• Work within client’s PMO methodology ensuring best practices within a PMI framework• Create, maintain, analyze weekly and daily metrics and KPIs for use by executive management.• Responsible for maintaining and tracking all 200+ project deliverables and approvals.• Assemble weekly project status reports incorporating data from vendor and System Integrator.• Communicate project status and dashboards to all key stakeholders.• Maintain, update detailed Microsoft Project plans.  Track and report on progress of project plans.• Responsible for forecasting changes to the budget and to provide budget variance analysis.• Review auditing standards to ensure project artifacts fall within company guidelines. • Create monthly accruals for client’s financial team.• Worked closely with all stakeholders to ensure successful project implementation.• Track milestones and report on all project risks and issues.• PM tools include MS Project, HP Application Life Cycle Management and MS Office Suite.

Olenick & Associates

Project Management, Lead Senior Consultant

- Senior Project Manager for BMO Harris Bank supporting web based business initiatives.•	Responsible for utilizing best practices within overall PMO methodology.•	Facilitate all project meetings and communicate project status to all stakeholders.  •	Responsible for budget creation and for performing actual to forecast variance analysis.•	Integrate projects with auditing, risk fraud control and with AML directives.•	Helped to align projects and programs to business strategy.•	Responsible for creating artifacts for all phases of the SDLC.•	Worked closely with all stakeholders to ensure success of the projects.•	Create and track milestones, evaluate and manage change requests.•	All assigned projects were delivered on time and within budget.•	PM tools include MS Project, Target, Clarity and myPMT. •	Managed scope; tracked, prioritized and resolved risks and issues.•	Track and approve vendor expenses and invoices.•	Work directly with internal legal, compliance and regulatory teams.•	Responsible for presenting project and budget status at weekly executive meetings.•	Worked with the PMO and RMO to ensure timely project implementation.•	Manage closure activities such as Lessons Learned and Post Implementation Review.•	Supported other project managers with keeping projects on schedule.•	Help train and onboard new project managers.

BMO Harris Bank

Senior Project Manager, PMP

- Senior Project Manager for Citi Retail Services division.•	Responsible for all phases of the System Development Life Cycle.•	Coordinate software development projects with external software partner FDR.•	Responsible for budgets, tracking estimates to actuals and performing variance analysis.•	Coordinate project meetings between vendors and all project stakeholders.•	Schedule WBS tasks and create project timelines for all team members.•	Responsible for major client credit card projects including Sears and The Home Depot.•	Part of a senior team of managers tasked with keeping a $40M IBM Rational Team Concert           program on track.•	Utilizing a RACI matrix, define major project roles and responsibilities.•	Identify project issues and provide for mitigation of risks.•	Responsible for weekly executive reporting on all assigned projects.•	Worked closely with the PMO ensuring the integrity of all project deliverables.•	Supported other project managers with keeping projects on schedule.•	Knowledgeable of both the Agile and Waterfall in-house PMO methodologies.•	Utilized PM dashboards and metrics to facilitate the management of multiple projects.

Citi

Project Manager, PMP

- Managed 25 projects to successful completion over a 2 year span.• Responsible for all phases of the System Development Life Cycle.• Created and evaluated risk assessment deliverables during all project phases.• Liaison between vendors, internal management and business users.• PMP certified and Six Sigma Black Belt.• Created and made numerous presentations to all levels of management.• Responsible for budgets, maintenance and variances.• Managed new software development efforts and installation processes.• Managed critical paths, resources & deliverables on simultaneous projects.• Utilized internal PMO methodology, consistent with PMI standards.• Excellent record of delivering projects on-time and within budget.• Contributing member of the core team defining and promoting Agile PM guidelines and standards.

US Foods

- Provided Project Management consulting services for a major consolidation project.•	Project covered the rollout of a new vehicle maintenance system to over 600 locations.•	Performed Business Analysis deliverables to streamline conversion processes.•	Directed testing of new product releases from vendor.•	Worked with all levels of management to implement conversion for over 400 of the locations,         60,000 total vehicles and a total budget of $23 million.•	Created and maintained parts conversion tasks and project timelines.•	Oversee rapid development efforts to ensure project target dates are met.•	Troubleshoot all conversion related technical issues.•	Utilized SQL Server Management Studio, DTS, Access Data Bases.•	Setup System Admin roles, security and responsibilities.•	Created and tracked issue logs and changes in scope.•	All shops were converted on a timely basis for the entire 2 year project.•	Managed the weekly parts and supplier implementations for 18 months.

First Student

Project Manager

- Managed the QA environment, designed and supervised certification tests.•	Oversaw the testing and implementation of vendor supplied software.•	Supported all enhancements to the on-line transaction processing environment.•	Responsible for testing changes through to the back-end and switching systems. •	Acted as a liaison between the technical staff and the business units.•	Responsible for data security and data encryption.•	Created and evaluated risk assessment deliverables for all project phases.•	Coordinated implementations with the major switching networks like MasterCard,	Visa and Discover.•	Responsible for monitoring and resolving production support issues.•	Trained employee staff on supporting the new software and hardware.•	Responsible for the integrity and validation of all card processing from the retail front end         systems to the various payment networks. •	Coordinated tasks between the client and the vendor’s on-site support staff.•	Utilized full System Development Life Cycle approach for project management activities.•	Coordinated project management activities between interdependent processes and projects.

Sears Holdings Corporation

- Provided project management services for converting 400 institutions to a new EFT network.•	Work with individual institutions defining requirements and detailing conversion procedures.•	Implement system configuration, data security and data encryption setup and parameters.•	Work closely with the payment networks to verify that all card processing standards are met. •	Support full range of on-line transactions including deposits, transfers and withdrawals.•	Utilized full PMI System Development Life Cycle approach for project management activities.•	Responsible for certification testing and implementation for dozens of clients.•	Provided recommendations for use of benchmarking and metrics.•	Created and evaluated risk assessment deliverables for all project phases.•	Provide 24*7 support for new customer implementations.•	Responsible for client communications and project work breakdown structures.•	Provided QA review of activities by technical staff.•	Developed Service Level Agreements and defined Key Performance Indicators.

Fidelity National Information Services

- Supervised 50+ resources in a matrixed environment.•	Managed on-line transaction processing banking applications.•	Converted and moved several HP platforms to a new data center.•	Managed a total budget in excess of $18M.•	Ensure data integrity from converted front-end applications through back-end	core banking applications, posting systems and payment networks. •	Managed critical paths, resources and deliverables on multiple simultaneous projects.•	Coordinated project meetings, tracked issues, assigned resources.•	Responsible for budget creation, maintenance and variances.•	Utilized full PMI System Development Life Cycle approach for project management activities.•	Responsible for IT governance, risk management and auditing support.•	Supervised, trained and mentored junior project management staff.•	Supplied recommendations on product selection.•	Created and evaluated risk assessment deliverables for all project phases.•	Responsible for client communications and project work breakdown structures.•	Obtained PMP status (Certified as a Project Management Professional).•	Acquired Six Sigma Certification.•	Advised client on technology strategy and managed vendor relationships.

JPMorgan Chase

- Supervised and managed the POS and ATM applications on an HP/Tandem platform.•	Facilitated support and testing for Web-enabled applications.•	Oversaw the testing and implementation of vendor supplied software.•	Provide support and testing assistance to the retail store application team.•	Managed Help Desk support issues and defined help desk roles and responsibilities.•	Create and maintain system configuration, security and encryption parameters.•	Responsible for all card processing activities with the payment networks.•	Provided recommendations for use of benchmarking and metrics.•	Supplied recommendations on product selection.•	Developed Service Level Agreements and defined Key Performance Indicators.•	Managed application development for financial systems.•	Advised client on technology strategy and managed vendor relationships.•	Supervised configuration design and software release management.•	Responsible for business analysis and design.

OfficeMax

- ACI Project Manager responsible for new clients in the Eastern Region.•	Supported customers out of the ACI Omaha office.•	Supported one customer (Total System) on-site in Columbus, GA data center.•	Helped Total System to maintain and support one of the largest card processing environments        in the industry.•	Oversaw the testing and implementation of vendor (ACI) supplied software.•	Responsible for data security and data encryption.•	Troubleshoot application issues and apply fixes.•	Responsible for the support of the ACI on-line transaction processing application.•	Created documentation and training sessions for client personnel.•	Provided recommendations for use of benchmarking and metrics.•	Responsible for client communications and project work breakdown structures.•	Supplied recommendations on product selection.•	Supervised configuration design and software release management.•	Responsible for business analysis and design in a variety of environments.

ACI Worldwide

- Oversaw the testing and implementation of vendor supplied software.•	Created documentation and training sessions for clients.•	Setup initial system configuration and security parameters.•	Supervised, trained and mentored junior project management staff.•	Performed cost/benefit analysis and make or buy decisions.•	Setup communication links to local credit unions and S&Ls.•	Assist credit unions and S&Ls test through to their core banking systems.•	Work closely with payment networks to ensure the integrity of all card processing•	Managed application development for financial systems.•	Responsible for client communications and project work breakdown structures.•	Managed new software development efforts and installation processes.•	Advised client on technology strategy and managed vendor relationships•	Supervised configuration design and software release management.•	Liaison between vendors and client management.•	Responsible for POS driver software (over 12,000 POS devices).•	Certified POS acquirer and issuer transactions with major networks.•	Helped to manage POS/ATM applications on a Tandem platform.•	Tested and verified all POS transactions and certified new self-service POS terminals.

Publix Super Markets

- Project Manager for several multi-year, multi-state projects.• Managed development effort to consolidate computer systems after company merger.• Responsible for Quality Control metrics and Service Level Agreements.• Created numerous Statement of Works; defined SLAs and KPIs.• Responsible for budgeting, issue resolution and vendor management.• Developed technical and business user training materials, documentation and job schedules.• Consult on new product development and technology solutions.• Coordinated testing and certification of external networks.• Liaison between IT, business owners and vendors.• Responsible for all phases of the System Development Life Cycle.

Vice President, Program & Project Manager, PMP Candidate

- Led retail development team for critical financial application.• Created RFPs, RFIs and Statements of Work.• Managed the installation of new EFT BASE24 ACI application on a  HP Tandem  platform.• Contributing member of process improvement team.• Developed training manuals; conducted training classes for clients  and business users.

Systems Officer & Project Manager

- Developed Quality Control policies and procedures, KPIs and SLAs.• Developed and managed critical financial applications.• Supervised the design and development of several new host and switch interfaces.• Managed ATM, Point of Sale and data communication projects.• Provided 24-hour production support.• Oversaw the testing and certification of new hardware and software.• Pre-Sales and Post-Sales support and facilitated bringing products to market.

Jim Fox

Jim Fox