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Paulo Sazon
Vendor Operations Manager/ Program Manager; Experienced BPO Professional
Professional Background
Paulo Sazon is a seasoned professional in the realm of call center management and business process outsourcing (BPO), bringing a wealth of expertise in client management, vendor performance management, and crisis management to the table. With extensive experience in call center operations across both the travel and finance sectors, Paulo has established himself as a strategic leader capable of navigating complex operational landscapes. His proficiency in knowledge process outsourcing (KPO) operations speaks to his versatile skill set and adaptability in high-pressure environments.
Over the years, Paulo has dedicated his career to maximizing the efficiency and performance of call center operations, focusing on inbound voice, e-mail, and fax touchpoints. His comprehensive understanding of these different communication channels enables him to implement innovative solutions and streamline processes. Additionally, his focus on process reengineering ensures continuous improvement, helping organizations adapt to ever-evolving market demands.
Experience in Call Center Operations
Paulo’s career includes a significant tenure in various prominent positions within the industry. As a former Team Leader at American Express' Phone Banking Centre, he demonstrated his ability to lead teams effectively, ensuring exceptional customer service delivery. His experience as a Vendor Relationship Manager at American Express further solidified his capability to manage relationships with vendors, driving performance and optimizing service delivery.
In his role as the Program Manager and Chief Administrator at Seven Seven Softwares, Paulo showcased his administrative skills and ability to manage multiple projects simultaneously. These roles have equipped him with a balanced skill set that combines operational leadership with strategic planning.
Education and Achievements
Paulo possesses a Bachelor of Science degree in Business Management with a focus on Entrepreneurship from De La Salle University, a prestigious institution known for producing competent leaders in the business sector. His educational background provides a strong foundation for his professional endeavors and equips him with the knowledge necessary to navigate the intricacies of business management.
Throughout his career, Paulo has furthered his professional development through various specialized trainings, including Situational Leadership, Change Management, Demand Management, Business Continuity Planning, and Process Defect Elimination. These trainings have enhanced his ability to lead teams through transitions, manage operational demands effectively, and develop robust continuity plans that safeguard organizational interests.
Notable Achievements
Paulo’s dedication to continuous learning and improvement is evident in his approach to operational excellence. His strategic insight and operational acumen have not only benefited the organizations he has worked for but have also allowed him to mentor and guide emerging professionals in the field. His role in contributing to business process improvements and enhancing customer experience is part of what defines his professional achievements.
Moreover, his ability to take on roles that require versatility—transitioning from leadership positions to program management and vendor relationship roles—highlights his dynamic approach to career advancement. As a proactive leader, Paulo leverages his knowledge of both the technical and human aspects of business operations, ensuring that he remains an asset in any undertaking he chooses to pursue.
tags':['Call Center Management','Business Process Outsourcing','Client Management','Vendor Performance Management','Crisis Management','Knowledge Process Outsourcing','Process Reengineering','Operational Excellence','Change Management','Business Continuity Planning','Leadership Development','Customer Experience Improvement','Team Leadership','Entrepreneurship Education'],
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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