Paul Jacobs

Paul Jacobs is a seasoned executive in the travel industry with extensive experience in marketing, customer experience, and digital strategies. Here are the key details about his professional background:

Current Position

Paul Jacobs is currently the GM & VP, North America at KAYAK, a position he has held since January 2022. In this role, he is responsible for overseeing the commercial strategy and P&L for KAYAK in North America.1

Previous Experience

Flight Centre Travel Group: Paul held several senior positions at Flight Centre Travel Group:

• Senior Vice President, Marketing & CX (April 2020 - January 2022)
• Senior Vice President, Customer Experience (CX) (August 2019 - April 2020)
• General Manager, Digital (March 2017 - August 2019)1

StudentUniverse: Paul had a long tenure at StudentUniverse, progressing through various roles:

• Global Managing Director (Interim) (April 2021 - August 2021)
• Senior Vice President, Marketing (July 2016 - June 2017)
• Vice President, Marketing (May 2013 - June 2016)
• Director, Business Development (October 2011 - May 2013)
• Business Development Manager (May 2009 - October 2011)1

Education

• Bachelor of Science in Management, Entrepreneurship, and Marketing from Bentley University (2005-2009)
• Semester abroad at Lorenzo de Medici in Florence, Italy (2008)1

Achievements

Paul was named one of Phocuswright's 35 Under 35 in November 2015, recognizing him as a rising star in the travel industry.1

Throughout his career, Paul has demonstrated expertise in digital strategy, marketing, and customer experience within the travel sector, particularly focusing on student and youth travel markets before moving into broader roles in the industry.